Shipping policy

All orders are processed the same day if placed before 1PM (GMT) on a working day (United Kingdom Working days). If the order is placed after the cut off time, it is processed the following working day.

Standard delivery takes 2 to 3 working days within UK and 3 to 6 working days Internationally depening on your country. Once an order is processed, we email you the tracking details and then you can continue tracking the package on the courier's website.

Missing Delivery:

If your package is marked as delivered but has not been received, we kindly ask that you first check with household members and neighbors. Please notify us immediately of the situation. We will promptly initiate an investigation with the delivery company.

Please be aware that courier companies may leave parcels outside, and if they are taken by someone else, it is considered theft. To proceed with an insurance claim, a police crime reference number will be required.

In the unfortunate event of a missing parcel, the investigation process by the delivery company may take between 1 to 4 weeks. During this period, we are unable to issue a refund or send a replacement until the investigation is complete.